Codes of Practice

We have developed Codes of Practice to reflect our approach to customer service and to give existing and future customers an overview of our company and the services we provide.

The Codes of Practice can be downloaded here –

• Code of Practice (pdf)
• Sales & Marketing Code of Practice (pdf)
• Customer Complaints Code of Practice (pdf)

Alternatively, we would be happy to send you copies if you contact our Customer Service team. You can call Customer Services on 0800 505 3210. We’re here Monday to Friday 8.30am to 5pm, excluding Bank Holidays.

If you would prefer to write to us instead, please address your letter to:

Customer Services
4tel Communications
Waterside Court
Falmouth Road
Penryn
TR10 8AW