Hosted Voice eXchange

Running on BT’s highly resilient and secure next-generation network, calls aren’t routed over the public internet, ensuring the highest call quality.

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Free UK calls

Our monthly user licence includes 5,000 minutes of Free UK calls*. Inclusive calls are aggregated for users to share, e.g. two users share 10,000 minutes per month.

 
*Includes 01/02/03 numbers / UK mobile networks (Vodafone / O2 / EE / Three). Calls to 03 numbers (e.g. 0345): Fair Usage Policy applies.

No long contracts

We don’t believe in lengthy contracts. That’s why we’ve made it easy for you to add or remove users over time. Plus, you will have the freedom to cancel service at any time, without penalty.

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Try HVX for Free

If you’d like to try HVX, get in touch. We’ll be on hand to answer any questions you have throughout the trial.

Call us today on 0800 038 2233 for your Free, No obligation 10-Day trial.

Find out more

Hosted Voice eXchange

Running on BT’s highly resilient and secure next-generation network, calls aren’t routed over the public internet, ensuring the highest quality calls for your customers.

The service provides the functionality of a high-end telephone system (PBX), but with lower upfront costs.

Features

99.9% Uptime

Running on BT’s highly resilient and secure next-generation network, calls aren’t routed over the public internet, ensuring the highest quality calls for your customers.

Supported by a resilient network, you are safe in the knowledge that you’ll benefit from 99.9% uptime.

Reduce Costs

The service provides greater flexibility, additional functionality and more features, whilst reducing costs.

Our monthly user licence includes 5,000 minutes of Free UK calls*. Inclusive calls are aggregated for users to share, e.g. two users share 10,000 minutes per month.

*Includes 01/02/03** numbers / UK mobile networks (Vodafone / O2 / EE / Three).
**Calls to 03 numbers (e.g. 0345): Fair Usage Policy applies.

No Long Contracts

Nobody likes being tied into long contracts. That’s why we’ve made it easy for you to add or remove users over time.

Plus, you will have the freedom to cancel service at any time, without penalty.

Expert Advice

We provide reliable telecoms and IT for businesses of all sizes. We offer friendly and knowledgeable advice on the latest products, and helpful support to our customers.

Our Faults Helpdesk is available 24/7, 365 days a year.

Pricing

Monthly Charges

Item Description
Price /month
HVX User Licence Our monthly user licence includes 5,000 minutes of Free UK calls*. Inclusive calls are aggregated for users to share, e.g. two users share 10,000 minutes per month.
**Includes 01/02/03 numbers / UK mobile networks (Vodafone / O2 / EE / Three). Calls to 03 numbers (e.g. 0345): Fair Usage Policy applies.
£7.50 /user
Telephone Number Each User, Hunt Group and Auto Attendant has its own Telephone Number. This provides users with their own useful DDI number. FREE
Voice Messaging
(Voicemail)
Each service element comes with its own useful Voicemail option. FREE

Optional Monthly Extras

Item Description
Price /month
Hunt Group Including optional ‘Intro Prompt’, ‘Voicemail to Email’ and ‘Time Schedule’ (to enable hours of operation). FREE
Auto Attendant Add a virtual switchboard, e.g. Press 1 for Sales, 2 for Accounts etc. FREE
Call Queuing
(requires Call Centre option)
Allows you to handle more calls to your telephone system than you have extensions or staff. £7.50 /site
Call Recording Increasingly a requirement for certain businesses. Call recordings are stored for six months. £3.00 /user
Go Integrator Lite Offers full call control functions, screen popping, extension presence, as well as integration with Microsoft Outlook. FREE
Go Integrator DB The DB version offers additional integration into many other standard CRM applications and systems. £3.00 /user
UC Office
(Mobile / Desktop App)
Make and receive business calls from your mobile, PC or Mac. FREE

One-Off Charges

Item Description
Price
Single Number Port Porting Single Line Number to Hosted Voice eXchange (HVX) service. £10.00
Multi Number Port
(per ISDN DDI Number range)
Porting ISDN DDI Number range to Hosted Voice eXchange (HVX) service. £100.00
Polycom VVX 411 VoIP Phone High quality, feature rich IP phone with advanced functionality that is simple to use.
From £100.00
Standard Telephone Number Supply New telephone numbers, e.g. 01326x, for use as DDI numbers etc. FREE

All prices exclude VAT. Terms apply. * Per User.

FAQs

What is HVX?

Hosted Voice eXchange (HVX), also known as HV.Select, is a brand new fully hosted and managed, IP telephony service.

Running on BT’s highly resilient and secure next-generation network, calls aren’t routed over the public internet, ensuring the highest quality calls for your customers.

The service provides the functionality of a high-end telephone system (PBX), but with lower upfront costs.

What do I need to use HVX?

You will require a reliable Internet connection (ADSL2+ / FTTC / Mobile 4G), and it may be necessary to upgrade your router.

Typically customers will also require at least one IP Phone, e.g. Polycom VVX 411 VoIP Phone, or a Mobile / Desktop App, e.g. UC Office.

Do I have to use your Broadband?

No. Although, it may make diagnosing potential faults easier, if we supply both services.

How much is it?

For more information please refer to our Pricing section above.

How long is my contract with you?

Subject to our Terms of Business we will supply service for a minimum of 12 months from the date the Service is first delivered to you.

However, customers have the freedom to cancel service (or transfer to another provider) at any time, without penalty.

How long does it take to set up?

During the week, orders normally take 24-48 hours to complete.

Please note this excludes any Number Porting requirements.

Can I keep my old Phone number(s)?

Number Portability generally allows customers to keep their Phone number(s) when they change Communications Provider. However, it may not be possible to port your number(s).

The cost of porting a number and the timescales involved depend on the type of number (e.g. Single Line, ISDN DDI Number, etc), and whether the number has previously been ported (this is known as Subsequent Porting)

What happens if my Internet stops working?

Disaster Recovery (or ‘Failover’) options are available.

In the event your line and / or broadband develop a fault we can re-route your inbound calls to another number of your choice, e.g. another landline or mobile phone.

Please note whilst VoIP services allow calls to the emergency services numbers 999 and 112, the ability to make calls to the emergency services using VoIP CANNOT be guaranteed.

If there is a power cut, or the Internet connection either fails or suffers degradation in call quality, in case of emergency customers will need to dial 999 or 112 from a traditional landline or mobile.

How do I place an order?

There are two simple ways to place your order:

1. Order online by clicking here.
2. Call us today free on 0800 038 2233. We’ll take your details and/or answer any questions you may have.
We’re here Monday to Friday 8am to 5.30pm, excluding Bank Holidays.

Find out more

Call us today free on 0800 038 2233

We’re here Monday to Friday 8am to 5.30pm, excluding Bank Holidays.

Alternatively, complete the form below and we’ll get back to you within 2 business hours.

Get in touch

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