0300 Numbers - 4tel Communications

0300 Numbers

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0300 Numbers

0300 Numbers are solely available for the public sector and not-for-profit organisations such as registered charities.

Subject to status all New numbers may be diverted to UK mobiles. Additional charges apply.

Features

Quick and Easy Setup

During the week, orders normally go through in under 30 minutes.

Please note this excludes any Number Porting requirements.

Advanced Services

Our numbers help you control where and when your business calls are received.

All new numbers now come with Free Online Access to the Advanced Services Portal (MYRIAD).

No Long Contracts

Nobody likes being tied into long contracts. You will have the freedom to cancel service (or transfer to another provider) at any time, without penalty.

Expert Advice

We provide reliable telecoms and IT for businesses of all sizes. We offer friendly and knowledgeable advice on the latest products, and helpful support to our customers.

Our Faults Helpdesk is available 24/7, 365 days a year.

Pricing

Monthly Charges

Item Description
Price
0300 Number Rental Our package includes 2,000 minutes worth of calls, i.e. inbound calls to the 0300 Number, plus a selection of inbound services, e.g. Fax 2 Email. £9.99 /month
Call Charges
(outside inclusive minutes)
Inbound Call Charges: The first 2,000 minutes per month are included in the package price. Thereafter all calls are charged at 1p/min.

Please note: Divert to Mobile calls would be charged separately at the applicable mobile rate. See below for more info.

1p /minute

Optional Monthly Extras

Item Description
Price
Divert to Mobile Subject to status all New numbers may be diverted to UK mobiles*.

*Including Vodafone / O2 / EE / Three.

7p /minute
One 2 One Divert On Busy Simple, easy to manage call routing service which features a useful voicemail facility, so that your callers can leave a message for you if you’re busy or unavailable. FREE
Call Hunt Group If for any reason your line is either not answered (after X seconds*), or busy (engaged), calls can be automatically re-routed to another number. FREE
Time of Day Routing This service allows your calls to be routed depending on the time of day, and day of the week. Various options are available. FREE
% Distribution
(or ‘Percentage Routing’)
This service allows you to deliver calls across multiple offices or locations on a percentage basis, e.g. an organisation could route 70% of calls to their London office, and 30% of calls to their Manchester office. FREE
Multi Outdial (up to 7 Targets) This service allows you to deliver calls to up to 7 target numbers simultaneously. The first person to answer the call is connected to the caller. Multi Outdial is ideally suited to organisations working across a number of locations. FREE
Fax 2 Email One of our most popular products, our Fax 2 Email service allows you to receive a fax as a PDF file to your email address. FREE

One-Off Charges

Item Description
Price
Connection Charge:
Standard Number
Standard numbers are supplied with FREE connection. FREE
Connection Charge:
Memorable Number
As well as our standard numbers we also offer a range of memorable numbers for you to choose from. From £10.00
Single Number Port Porting Single 0300 Number to our service.
FREE

All prices exclude VAT. Terms apply.

FAQs

What are 03 Numbers?

UK-wide 03 numbers were introduced by Ofcom, the UK Telecommunications regulator in October 2007.

Calls to 03 numbers should cost the same as calls to geographic numbers, and be included as part of any inclusive call minutes or discount schemes for geographic calls.

This should apply to calls from any line. No revenue sharing will be permitted on calls to 03 numbers.

03 numbers are increasingly being used by organisations instead of 08 prefixed numbers.

Unlike normal landline numbers, 03 numbers are not tied to one specific area of the UK. Calls are simply pointed to an existing landline number.

Download a Guide to 0300 Numbers (PDF)

Will my normal landline number(s) still work?

Yes. 03 numbers simply point to an existing landline or mobile number. So whether a customer calls you on your 03 number or your normal number, you still receive the call.

Can I point my 03 Number to my mobile?

Yes. Subject to status all New numbers may be diverted to UK mobiles**.

Standard costings:

Call charges to UK Mobile**: 7p /minute
Inclusive Minutes: N/a

All orders subject to status. Terms apply. All prices exclude VAT unless stated.
**Including Vodafone / O2 / EE / Three.

The above charges are additional to normal number charges and/or rebates.

Are 03 Numbers for everyone?

No. 03 Numbers are only suitable for business use and not for domestic use. Whether you are a large company or a sole trader working from home, every business can benefit from our services.

Please note: 0300 numbers are solely available to the public sector (including organisations with a .gov.uk or .nhs.uk website) and not-for-profit organisations such as registered charities.

For a list of bodies eligible to use 0300 telephone numbers please visit:
http://stakeholders.ofcom.org.uk/consultations/numberingreview/statement/0300guidance/

If I used two different 03 Numbers would I have to have two different landline telephone numbers?

No. We can set up any number of 03 numbers to point to just one landline or mobile number. This gives you the opportunity to use different numbers for different promotions, allowing you to measure the effectiveness of your marketing.

Do you have any memorable numbers I can use?

As well as our standard numbers we also offer a range of memorable numbers for you to choose from. For information on pricing and availability please phone one of our advisors today on 0800 505 3210. We’re here Monday to Friday 8am to 5.30pm, excluding Bank Holidays.

How long does it take to set up an 0300 Number?

During the week, orders normally go through in under 30 minutes. Urgent orders are connected one hour from point of order service levels permitting.*

There are 3 stages to completing your order:

Stage 1: Upon receipt of your order one of our advisors will contact you to confirm your instructions and answer any queries you may have.

Stage 2: We will contact you again when your service is live.

Stage 3: Finally, you will receive an Order Confirmation by email.

Please wait for this confirmation before promoting your new number(s).

*We are required to ensure that all orders for 0300 numbers meet Ofcom’s ‘Criteria for eligible bodies for 030x telephone services’.

Once this process is completed your order will be fulfilled and you will receive an Order Confirmation by email.

How do I pay for my number?

You will receive a full VAT invoice in the post (or by email). Unless otherwise agreed you have 14 days to pay this invoice.

Invoices are generated a month in arrears on or around the 16th of each month (so, if you ordered a number in January, you would receive your invoice on or around the 17th February).

We accept payment by Direct Debit, Cheque/Postal Order, Credit/Debit card and Telephone/Internet banking.

Details of how to pay appear on the back of your invoice.

If your organisation is required to use a Purchase Order and/or Cost Centre number please speak to one of our advisors on 0800 505 3210. We’re here Monday to Friday 8am to 5.30pm, excluding Bank Holidays.

How can I change the number that my 0300 Number points to?

With Online Access:

All new numbers now come with Free Online Access to the Advanced Services Portal (Myriad).

Log in to Advanced Services Portal (Myriad)

Without Online Access:

It’s very simple. Telephone or email us, quoting your name, your business name, the 0300 Number(s) in question and the new number that you would like the number to point to and we will do the rest.

Please note that change of destination requests are Free of charge.

During the working week change of destination requests normally go through in under an hour. However, during busy periods we recommend Customers allow 1-2 working hours.

If your change is particularly important, or you have a large quantity of numbers to change, please give us advanced notice of when you want to make a change (when possible).

If the person requesting the change is not down as your company’s main contact on our system, we may call you to confirm your instructions.

What happens if there is a fault or problem with my 03 Number?

Our dedicated Customer Services team handles all fault management. In the unlikely event that a fault occurs and your phone number is affected, simply call us on Freephone 0800 056 0856. Our Faults Helpdesk is available 24/7, 365 days a year.

Can 0300 Numbers be dialled from abroad?

Unfortunately, it is not possible for any responsible operator to give a definitive yes or no answer.

Whether or not someone outside the UK can call these numbers is dependant on the overseas network they are using, e.g. Eircom, AT&T etc, rather than the country itself.

If you are expecting large numbers of calls from overseas, we would recommend you add a line on your website/literature that says something like ‘if you are calling from outside the UK please contact us on +44 208 123 4567 ..etc’.

Please remember that callers outside the UK will need to dial the 0300 Number in it’s international format, e.g. +44 300 123 4567.

What is the Contract period?

Nobody likes being tied into long contracts. You will have the freedom to cancel service (or transfer to another provider) at any time, without penalty.

Find out more

Call us today free on 0800 038 2233

We’re here Monday to Friday 8am to 5.30pm, excluding Bank Holidays.

Alternatively, complete the form below and we’ll get back to you within 2 business hours.

Get in touch

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