Support

Experiencing problems with your telephone service?

Please call the relevant
helpline number below…

For all non-fault related issues please
contact us by clicking here.

Broadband Faults

Helpline: 0871 210 4520* (UK only)

Availability:
8am-8pm, Monday-Friday
9am-5pm, Weekends

*Call charges: Calls cost 10p per minute from BT landlines. Other networks may vary. Calls from Mobiles will cost considerably more. Call costs correct at date of publication (01/07/09). Helpline Tel. 0800 505 3210 (Mon-Fri, 9am-5pm)

Business Landline Faults

Helpline: 0800 038 8988 or 0800 056 0856**

Availability:
24/7, 365 days a year

**Call charges: Free of charge from most UK landlines. Other operators e.g. mobile networks may charge different rates.

03 & 08 Number Faults

Helpline: 0800 038 8988 or 0800 056 0856**

Availability:
24/7, 365 days a year

**Call charges: Free of charge from most UK landlines. Other operators e.g. mobile networks may charge different rates.

Alternatively, Email Support by completing the form below (all products):

Email Support is Available:
8am-8pm, Monday-Friday
9am-5pm, Weekends