0800 505 3210

Line Services

The table below details the full range of Line Services that can be added to your Line Package.

Please click on one of the links below or scroll down to browse our range of Line Services by Line Type.

ANALOGUE (PSTN)
ISDN2
ISDN30

 

Analogue (PSTN) Line Services -
Monthly charges

Cost Per Month

Line Rental

£11.66

Call Divert

£1.50

Smart Divert

£2.75

Smart Divert with Bypass Number

£4.00

Call Waiting

£1.50

3 Way Calling

£1.50

1571

Free of Charge

Call Minder Std

£2.00

Call Minder (3+6)

£2.50

Call Minder (5)

£4.00

Call Minder (5+2)

£4.20

Call Minder (5+4)

£4.50

Reminder Call

£1.50

Ring Back

£1.50

Caller Display

£1.50

Withhold Number

Free of Charge

Presentation Number

£2.75

Call Sign

£1.50

Call Return 1471

Free of Charge

1471 Erasure

Free of Charge

Choose to Refuse

£3.00

Anonymous Call Rejection

£1.50

Meter Pulse Facility

£2.75

Caller Re Direct

£8.00

Maintenance (Per Line)

 

Standard Care

Free of Charge

Prompt Care

£1.50

Total Care

£3.85

Back to top

 

Analogue (PSTN) Line Services -
Other charges e.g. New Line installs

Cost

New Line Installed

£99.00

Alterations

 

Telephone Number Change

£33.00

Conversion to Line Box

£27.50

Internal Shift

£99.00

External Shift

£104.00

Engineer Call Out*

* No Fault Found (NFF)

£99.00

Presentation Number (set-up)

£60.00

Back to top

 

Digital Line Services (ISDN2) -
Monthly charges

Cost Per Month

ISDN2 Line (2 channels)

£29.00

DDI Number (each)

£0.50

CLI Presentation

£2.00

Caller Display

£2.00

Connected Line Presentation

£2.00

Calling Line Identity Restriction

Free of Charge

ISDN2 Presentation No.

£3.00

Call Forwarding

£2.00

Call Forward on Busy

£2.00

Call Forward on No Reply

£2.00

Sub Addressing – 20 Octet

£2.00

Selective Call Barring

£2.00

Caller Re Direct

£9.50

Call Deflection

£2.00

Call Waiting with Call Hold

£2.00

Multiple Subscriber Number

£0.97 per extra number

Maintenance

 

Standard Care

Included in Channel Rental

Total Care (per channel)

£3.85 per line

Back to top

 

Digital Line Services (ISDN2) -
Other charges e.g. New Line installs

Cost

ISDN2 Installation (2 channels)

£254.00

ISDN2 DDI Planning Charge (one-off)

£100.00

ISDN2 DDI Set-up
Charge (per DDI)

£0.50

ISDN2 Presentation Number (set-up)

£60.00

Alterations

 

Telephone Number Change

£33.00

Conversion to Line Box

£27.50

Internal Shift

£99.00

External Shift

£103.00

Engineer Call Out*

* No Fault Found (NFF)

£105.00

Back to top

 

Digital Select Services (ISDN30) -
Monthly charges

Cost Per Month

ISDN30 Channel (each)

£13.50

DDI Numbers

 

DDI Number (each)

£0.20

Digital Select Services

 

Connected Line Identity Presentation (CLIP)

£2.00

Calling Line Identity Restriction

Free of Charge

ISDN30 Presentation No.

£3.00

Call Forwarding

£2.00

Call Forward on Busy

£2.00

Call Forward on No Reply

£2.00

Sub Addressing – 6 Octet

£2.00

Sub Addressing – 20 Octet

£2.00

Selective Call Barring

£2.00

Caller Re Direct

£2.00

Channel Busying

£2.00

Maintenance

 

Prompt Care

Included in Channel Rental

Total Care (per channel)

£3.50

Back to top

 

Digital Line Services (ISDN30) -
Other charges e.g. New Line installs

Cost

New ISDN30 lines have a lead-time of at least 30 working days (subject to BT survey).

ISDN30 Channel Installation (1-15 channels)

£100.00**

ISDN30 Channel Installation (subsequent channels)

** per channel

£30.00**

ISDN30 DDI Planning
Charge (per Order)

£100.00

ISDN30 DDI Set-up
Charge (per DDI)

£0.50

ISDN30 Presentation Number (set-up)

£60.00

Back to top

 

Line Rental: Excluded Services

 

Certain BT Lines cannot be migrated to our service. Some of the key exclusions are:

  • Red ABC Alarm Lines
  • FeatureLine*
  • FeatureNet
  • Lines using Remote Call Forwarding

* although it is not currently possible to transfer FeatureLine Lines from BT, savings on Call Charges are still possible.

Back to top


To find out more about our range of Line Services or to discuss your requirements in more detail call one of our advisors today FREE on 0800 505 3210. Lines are open 9am – 5pm, Mon to Fri.


All charges Per Line unless stated. All prices exclude VAT unless stated.

All orders subject to status. Terms apply.

†New Line Services (where we arrange installation of New Analogue / ISDN telephone lines). By placing an order you agree that we can carry out credit and fraud checks against your personal and/or company details. Before placing your order we may request a prepayment (for example, to cover the cost of line installations).