Porting FAQs

Please take a moment to browse through our non-geographic number Porting FAQs:

Q. How can I keep my existing number and still benefit from your services?
Q. After I've transferred my number do I continue to pay my current service provider any fees?
Q. How long does it take to transfer my number(s)?
Q. How much does it cost to transfer my number(s)?
Q. Do I need to contact my current provider?
Q. How reliable is your Network?
Q. So why choose 4tel?

How can I keep my existing number and still benefit from your services?

In line with Ofcom regulations it is now possible for you to transfer your non-geographic numbers (e.g. 0845, 0870) to our service. We can transfer or 'port' numbers from all the major networks including BT, Redstone, NTL, Thus, Cable and Wireless, Energis and Your Communications.

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After I've transferred my number do I continue to pay my current service provider any fees?

No. Although you remain liable for any charges incurred prior to the number being transferred.

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How long does it take to transfer my number(s)?

Once we have your instructions, porting your number will take between 10 and 15 working days. We will advise you of the porting date as soon as we receive notification from our Network.

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How much does it cost to transfer my number(s)?

There is no charge to transfer your number. Ongoing charges vary according to the type of non-geographic number selected. For more information on pricing please refer to the appropriate link on our Products and Services page.

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Do I need to contact my current provider?

No. As part of the porting process your current provider will be notified of your wish to transfer you number. You need take no further action.

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How reliable is your Network?

We only use Tier 1 carriers employing the very latest in network technology. This ensures you receive reliability of service and accurate management and billing information.

For more information on our Network carriers please visit their respective websites at: -

www.redstone.co.uk (Redstone plc.)

or

www.thus.net (a Cable&Wireless business)

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So why choose 4tel?

We only deal with Tier 1 carriers employing the very latest in network technology. This ensures you receive reliability of service and accurate management and billing information. And because of our buying power we'll give you access to some of the best rates available in the UK today.

Thousands of companies, both large and small already use our services. Our expertise means that we manage services for some of the largest companies in the UK.

But ALL our customers, large or small have access to some of the most advanced call routing solutions available today.

You'll also receive excellent customer service and all year round-the-clock support.

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