Switchover Process

Is switching over easy?
Transferring to our service is fast, simple and risk free. We handle everything for you and aim to have you connected to our service within 14 days. This means: -

• No disruption to service
• No complicated forms to complete
• No telephone number change
• No prefixes to dial and no ‘smart boxes’ to plug in

What is the application process?
The online application process takes literally a few moments to complete. We've tried to make the entire process as quick and simple as possible. The application form will ask for company and phone line details.

Tip - When completing the form it's useful to have a copy of your BT invoice to hand.

Once you have completed the form, you simply need to return it to us with your completed Direct Debit mandate and we will take it from there.

Each application is scrutinised by our team before being submitted to BT. We monitor the progress of each order closely to ensure that transfers are completed within 14 days.

What extra features can I get?
Line or 'Select Services' are the various additional features you get from BT on your current line. These are services such as Call Minder 1571, Call Waiting, Call Divert etc. which we also offer but at discount.

Transferring your Line Rental will not affect any existing services. We will continue to bill you for these services at our discounted rates.

What happens if there is a fault or problem with my phone line?
Our dedicated Customer Services team handles all fault management. In the unlikely event that a fault occurs on the BT network and your phone line is affected simply call us on 08000 388 988.

We will liase with BT to get the problem resolved. *

Several maintenance options are offered which can be applied to specific lines. These are:

• Standard care – 08.00-17.00 Monday to Friday
• Prompt care – 08.00-17.00 Monday to Saturday
• Total care - 24/7

* Refers to Customers with Calls & Lines. In the event of a line fault Customers with our 'Calls Only' package would still need to contact their Line Provider e.g. BT.

What part of my phone service will change if I switch to your service?
Nothing changes including your...

• BT phone line and number
• Phone book/Directory enquiry entries
• Line services (Select Services )
• Operator services
• Faults and line maintenance service