Codes of Practice

We have developed Codes of Practice to reflect our approach to customer service and to give existing and future customers an overview of our company and the services we provide.

The Codes of Practice can be downloaded here†.

Code of Practice (pdf)
Sales & Marketing Code of Practice (pdf)
Customer Complaints Code of Practice (pdf)

Alternatively, we would be happy to send you copies if you contact our Customer Service team. You can call Customer Services on Freephone 0800 505 3210. Lines are open 9am to 5pm Monday to Friday (excluding public holidays).

If you would prefer to write to us instead, please address your letter to:

Customer Services
4tel Communications Limited
1st Floor,
Carrick Business Centre
Commercial Road
PENRYN
TR10 8AR

†In order to view these forms, you will need Adobe Acrobat Reader, a FREE program available from Adobe Systems, Inc. Please follow the instructions below to obtain a copy of the program.

Click the link below to go to the Adobe Acrobat Reader download site.